Hotel Monasterio en ciudad con árboles y tráfico, en blanco y negro.
Fachada del Hotel Monasterio con banderas, vista desde la calle.

Privacy policy

According to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) and LO 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we inform you about the processing of personal data that you provide to us through our Website.

DATA CONTROLLER

The data controller of your data is TERRACEO GRANADA SL (HOTEL MONASTERIO GRANADA) with CIF B16840167, located at C/ Gran Capitán 1, 18002, Granada Spain, telephone 858693251, email contact info@hotelmonasteriogranada.com.

PURPOSE OF PROCESSING YOUR DATA

Depending on how you interact with us through the Website and the relationship established, we will process your personal data for the following purposes:

Contact form: The data provided through the submission of this form will be used to respond to the query you pose and get in touch with you.

Booking form: The data you provide us through making your online reservation will be processed for the purpose of booking the chosen rooms on the selected dates, providing the contracted accommodation services in our hotel, billing and/or collection of the same (in the case of rates that require online payment or cases of cancellations outside the free cancellation period or cases of no-show), administrative, fiscal and accounting management, and maintaining communication with you regarding your reservation.

LEGAL BASIS FOR PROCESSING YOUR DATA

Contact form: The legal basis for processing your data is the execution of pre-contractual measures at the request of the data subject (response to queries and information to users who are not yet clients) and the execution of a contract (response to queries and information to clients) (Article 6.1 b GDPR).

Booking form: The legal basis for processing your data is the execution of a contract (online reservation made by you) (Article 6.1 b GDPR) and compliance with legal obligations for the controller: tax/accounting regulations (General Tax Law, Commercial Code), Order INT/1922/2003, of 3 July, on registration records and entry parts of travelers (Article 6.1 c GDPR).

DATA RETENTION PERIOD

Contact: Data will be retained in cases of client queries for the duration of the contractual relationship and in the case of individuals who are not clients until the requested information has been provided.

Reservations: Data provided for making reservations will be retained for the duration of the established commercial/contractual relationship, and afterwards, for the periods legally established and for the resolution of possible liabilities arising from it. Data related to payments and billing will be retained for the periods established in the corresponding economic/accounting and fiscal regulations (up to 10 years). Data from registration and entry parts at hotel establishments, according to their regulations: 3 years (Order INT/1922/2003).

DATA COMMUNICATION

Billing/tax data will be communicated to the Tax Administration for compliance with legal tax obligations, traveler registration data to the State Security Forces and Bodies for legal obligations, as well as in other cases provided by law. To comply with the established relationship and purposes, your data may be provided to certain companies such as technical services, booking engines, etc. that act as service providers.

INTERNATIONAL DATA TRANSFERS

No international data transfers are foreseen.

SOCIAL MEDIA

On this Website, there are links to profiles on social networks in which HOTEL MONASTERIO GRANADA is present. If you decide to follow us through any social network on which we have a profile or page, we inform you that we will manage communications through them in accordance with the terms and conditions of each social network and we will process your data to manage the list of people interested in activities and news of HOTEL MONASTERIO GRANADA provided through each social network. You will always receive this information through the respective social network and as long as you are a follower of HOTEL MONASTERIO GRANADA on it. Each of these social networks has its own terms and conditions and are entities independent of us.

RIGHTS OF ACCESS, RECTIFICATION, DELETION, LIMITATION, OPPOSITION AND PORTABILITY

You may exercise your rights of access, rectification, deletion, limitation, and opposition by emailing info@hotelmonasteriogranada.com with the subject “data protection” or in writing to C/ Luis Miranda Davalos 44 1 C, 18014, Granada. When the processing is based on consent or the execution of a contract or pre-contract and is carried out by automated means, you have the right to data portability, i.e., to receive them in a structured, commonly used, and machine-readable format, including the right to have them transferred to a new controller.

RIGHT TO LODGE A COMPLAINT WITH THE CONTROL AUTHORITY

You may lodge a complaint with the competent Data Protection Authority, especially when you have not obtained satisfaction in the exercise of your rights, by writing to the Spanish Data Protection Agency, C/Jorge Juan nº 6, 28001 Madrid or by accessing its electronic headquarters through the website www.aepd.es.

INFORMATION ON EXERCISING RIGHTS

RIGHTS OF DATA SUBJECTS. HOTEL MONASTERIO GRANADA will provide interested parties who request it, the exercise of their rights as established in Articles 15 and following of the GDPR. The exercise of rights is very personal, so it must be requested by the interested party themselves, and in the case of minors or incapacitated persons, by their legal representative. They can also be requested through voluntary representation, with the identity of the represented and the granted representation being duly verified.

MODELS FOR REQUESTING THE EXERCISE OF RIGHTS

Below, we provide you with the different forms models prepared by the Spanish Data Protection Agency for requesting the exercise of rights and instructions for completing them:

  • Exercise of the right of access.
  • Exercise of the right of rectification.
  • Exercise of the right of opposition.
  • Exercise of the right to limit processing.
  • Exercise of the right of deletion.
  • Exercise of the right not to be subject to automated individual decisions.
  • Exercise of the right to data portability.

Expanded information on the processing of customer data

According to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), we inform you about the processing we carry out of the personal data of our customers.

DATA CONTROLLER

The data controller of your data is TERRACEO GRANADA SL (HOTEL MONASTERIO GRANADA) with CIF B16840167, located at C/ Luis Miranda Davalos 44 1 C, 18014, Granada, Spain, telephone 858693251, email contact info@hotelmonasteriogranada.com.

PURPOSE OF PROCESSING YOUR DATA

The data you provide us will be processed for the purpose of providing the contracted accommodation services, billing, and maintaining communication with you.

OBLIGATION TO PROVIDE YOUR DATA

You are not obligated to provide us with the requested data, but providing them is a necessary requirement for the provision of our services.

LEGAL BASIS FOR PROCESSING YOUR DATA

The processing of your data is based on the provision of the contracted accommodation services.

DATA RETENTION PERIOD

Your data will be retained for the duration of the established commercial/contractual relationship and subsequently maintained for the periods legally provided. Data related to payments and billing will be retained for the periods established in the corresponding economic/accounting and tax regulations (up to 10 years). Data from registration and entry parts at hotel establishments, according to their regulations: 3 years.

DATA COMMUNICATION

Your data will be communicated to the Tax Administration to comply with our legal tax obligations, to the State Security Forces and Bodies by legal obligation, and in other cases provided by law. No international data transfers are foreseen.

RIGHTS OF ACCESS, RECTIFICATION, DELETION, LIMITATION, OPPOSITION AND PORTABILITY

You may exercise your rights of access, rectification, deletion, limitation, and opposition by emailing info@hotelmonasteriogranada.com with the subject “data protection” or in writing to C/ Luis Miranda Davalos 44 1 C, 18014, Granada, and in either case together with a copy of a document proving your identity. When the processing is based on consent and is carried out by automated means, you have the right to data portability, i.e., to receive them in a structured, commonly used, and machine-readable format, including the right to have them transferred to a new controller.

RIGHT TO LODGE A COMPLAINT WITH THE CONTROL AUTHORITY

You may lodge a complaint with the competent Data Protection Authority when you have not obtained satisfaction in the exercise of your rights, by writing to the Spanish Data Protection Agency, C/Jorge Juan nº 6, 28001 Madrid or by accessing its electronic headquarters through the website www.agpd.es.

INFORMATION ON EXERCISING RIGHTS

RIGHTS OF DATA SUBJECTS

HOTEL MONASTERIO GRANADA will facilitate to interested parties who request it, the exercise of their rights as established in Articles 15 and following of the European Data Protection Regulation (GDPR). The exercise of rights is very personal, so it must be requested by the interested party themselves, and in the case of minors or incapacitated persons, by their legal representative. They can also be requested through voluntary representation, with the identity of the represented and the granted representation being duly verified.